Position Summary

We are seeking an experienced Accounts Receivable (AR) Collections Specialist to manage and collect outstanding receivables from authorized dealer accounts across the United States. This role is essential in optimizing working capital, reducing Days Sales Outstanding (DSO), and minimizing bad debt risk within a fast-paced, private equity-backed wholesale distribution environment. The ideal candidate possesses strong customer relationship skills, a solid understanding of credit control practices, and a data-driven approach to collections management.

Key Responsibilities

Accounts Receivable & Collections

• Manage a portfolio of assigned dealer accounts to ensure timely payment of invoices.
• Conduct outbound collection calls and email follow-ups regarding past-due balances.
• Monitor aging reports and prioritize collection activities based on risk and account value.
• Investigate and resolve invoice disputes by collaborating with sales, customer service, shipping, and operations teams.
• Negotiate payment arrangements while protecting company interests.
• Place accounts on credit hold in accordance with company policies and escalate high-risk accounts as necessary.

Credit & Risk Support

• Assist in conducting credit reviews for new and existing dealer accounts.
• Monitor credit limits, payment trends, and recommend adjustments when needed.
• Identify potential risks and early warning signs of dealer financial distress.
• Support documentation and compliance requirements related to credit insurance programs.

Reporting & Performance Management

• Maintain accurate collection notes and AR records within the ERP system.
• Track and report key performance indicators (KPIs), including:
  • Days Sales Outstanding (DSO)
  • Aging trends and past-due balances
  • Bad debt exposure
  • Collection performance metrics
• Provide regular updates to management regarding high-risk accounts and collection activities.

Cross-Functional Collaboration

• Partner closely with Sales teams to balance revenue growth and disciplined credit management.
• Coordinate with warehouse and logistics teams to resolve shipping discrepancies affecting customer payments.
• Support month-end closing activities, including AR reconciliations and reserve analysis.

Qualifications

Required

• Minimum of 2 years of accounts receivable or commercial collections experience, preferably within wholesale distribution.
• Experience managing high-volume B2B or dealer accounts.
• Strong understanding of credit risk assessment and aging analysis.
• Proficiency in ERP systems such as SAP Business One or Microsoft Dynamics GP.
• Advanced Microsoft Excel skills, including pivot tables, reporting, and data analysis.
• Excellent verbal and written communication skills.

Preferred

• Experience in building materials, flooring, tile, or related wholesale industries.
• Background working in private equity-backed or high-growth organizations.
• Experience using Microsoft Dynamics GP Version 18 (Great Plains 2021).
• Knowledge of lien rights, Notice to Owner (NTO) processes, or construction-related payment structures.

Core Competencies

• Strong negotiation and conflict-resolution skills.
• Detail-oriented with exceptional accuracy.
• Results-driven and comfortable working with performance metrics.
• Professional persistence and strong customer relationship management skills.
• Ability to work independently in a fast-paced environment.

Key Performance Indicators (KPIs)

• Reduction in Days Sales Outstanding (DSO).
• Percentage of accounts receivable aging beyond 60 days.
• Bad debt write-offs versus budget targets.
• Cash collections compared to weekly forecasts.
• Timely resolution of invoice disputes.