AV Technician - MIAMI - 78SW 7TH WEWORK

Dispatch AV/IT Technician

Schedule: Variable, onsite based on dispatch needs

Role Overview The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.

  • Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
  • Manage and track loaner/spare devices using customer-provided systems.
  • Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
  • Manage conference room accounts (add/remove users, password resets, ownership updates).
  • Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
  • Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
  • Coordinate with third-party vendors and procurement teams when required.
  • Support equipment replacement or reset during failures under guidance from central IT.
  • Ability to work at height when required (ladder/lift).
  • Maintain communication with onsite/offsite teams to report changes, issues, or updates.
  • Ensure proper coverage during leaves and follow site operational processes/SOPs.

Must-Haves

  • 2–4 years of experience in IT and AV support.
  • Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
  • Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
  • Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
  • Ability to perform physical tasks, including lifting equipment and working at height.
  • Strong communication, customer service, and documentation skills.
  • Ability to follow SOPs, ticketing processes, and escalation guidelines.

Good-to-Haves

  • Experience using ITSM tools (ServiceNow, Jira).
  • Exposure to AV control systems or room management systems.
  • Basic understanding of AV-over-IP or networked AV environments.
  • Experience working in enterprise or fast-paced onsite environments.
  • Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
  • Audio Visual Support
  • Basic understanding of networking and TCPIP
  • Basic understanding of fiber, copper, network infrastructure
  • Crestron Fusion
  • Hardware support
  • Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
  • Ability to explain networks and connection types and troubleshoot multiple connection types (Home or Corp)
  • Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
  • Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
  • Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
  • Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
  • CompTI certA A+
  • OEM Certifications
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...