Business Relationship Support Associate (Dedicated)
About the position
Wells Fargo is seeking a collaborative and client-focused Business Relationship Support Associate to join the Global Payments & Liquidity (GPL) team. In this role, you will support a portfolio of commercial clients, partnering closely with relationship managers and internal stakeholders to deliver outstanding service and operational excellence. You will play a key role in analyzing client needs, supporting treasury management solutions, and ensuring compliance while driving a seamless and positive client experience. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is motivated to build expertise in treasury management, risk practices, and client relationship support.
Responsibilities
- Support and manage a diverse portfolio of client relationships, ensuring responsive, high-quality service delivery
- Partner with Business Relationship Managers to align on client strategy and deliver consistent, positive outcomes
- Analyze client account activity, workflows, and service needs to identify trends, risks, and improvement opportunities
- Evaluate portfolio profitability, risk exposure, and operational efficiency to support informed decision-making
- Identify and recommend process improvements to enhance client experience and operational effectiveness
- Apply sound judgment to review and resolve client issues while balancing risk and service excellence
- Ensure adherence to regulatory and internal compliance requirements; escalate and report issues as appropriate
- Communicate clearly and professionally with internal partners and stakeholders to resolve inquiries and drive results
- Develop and apply expertise in treasury management products, systems, and processes
- Demonstrate strong organization and attention to detail while managing multiple priorities in a deadline-driven environment
- Collaborate across teams to solve problems, share insights, and improve overall service delivery
- Adapt to changing priorities and business needs while maintaining a strong focus on client outcomes
Requirements
- 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
Nice-to-haves
- Experience supporting Treasury Management products and services within a client service or Dedicated Client Services environment
- Ability to build and maintain strong stakeholder relationships while delivering excellent client service
- Strong analytical and problem-solving skills with the ability to assess risk, identify trends, and recommend solutions
- Effective communication skills with a professional and confident presence (verbal and written)
- Technical agility with the ability to navigate multiple systems, applications, and tools to support client needs
- Strong organizational and prioritization skills with the ability to manage competing priorities
- Experience supporting Commercial Banking clients or similar complex client environments
- Call center or client service experience within financial services (preferred)
- Ability to collaborate across teams and adapt in a fast-paced, evolving environment
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
