Casting Specialist (Content Moderation)

Work Setup: Remote Start Date: ASAP Equipment Provision: Bring Your Own Device Schedule: 12AM-9AM Shifting Schedule What does a day in the life of a Casting Specialist took like? VERIFICATION ANALYSIS Maintain the safety and security of client content by reviewing and analyzing user-generated postings and verification details to ensure the legitimacy of both users and job listings.

Use independent discretion to determine when additional information or verification is required, and communicate with job posters to collect and analyze relevant details.

Apply independent judgment to identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary.

Make decisions regarding a user's legitimacy based on background check results, IDs, independent research, investigations, and other verification materials.

Monitor and review system-generated alerts related to client/job-poster activities (such as changes to previously approved listings or messaging limits) and determine appropriate actions.

Investigate scam complaints and reports of inappropriate behavior, making executive decisions on whether clients should be removed from the platform. CONTENT MANAGEMENT Review and enhance user-generated content by copy-editing and optimizing job posts to align with key business objectives.

Manage ticket-queue pipelines for incoming job posts, prioritizing based on importance and timeliness while optimizing and editing content for publication.

Utilize expert knowledge to engage and support employers throughout their casting process.

Independently source missing information and enter additional job details provided by employers and third parties into the system for publication.

Educate and assist clients as a product expert, addressing questions about the marketplace’s job-posting and application-management tools.

Communicate with clients regarding customer service issues that require specialized casting knowledge.

Provide guidance and insights to clients on posting jobs and answering questions related to casting tools.

Train clients on casting tools and troubleshoot any issues they encounter, ensuring a seamless and positive casting experience. ADDITIONAL TASKS Collaborate with other departments (customer service, account management, business development) to support cross-functional needs, enhance customer experiences, identify new leads, and provide account support.

Research projects and triage escalated tickets from customer service related to job listings.

Examine job database reports to identify previously approved or held jobs that may need attention, recategorization, or early expiration to ensure content remains fresh and relevant.

Assist team members with training, troubleshooting, and escalated cases.

Perform other responsibilities and tasks as assigned. What are the required qualifications for a Casting Specialist?

Self-directed, efficient, independent worker able to work autonomously.

Demonstrated experience handling a high volume of specialized content and users.

Highly organized, detail- and deadline-oriented.

Able to evaluate information and make decisions independently.

Advanced written and verbal communication skills, adaptable to various personalities and levels of seniority.

Excellent copy editing, fact-checking, proofreading, and research skills.

Good data-entry, account management, and client support skills.

Technical acuity—able to understand, utilize, and explain online casting/hiring technology.

Strong analytical skills—capable of assembling and interpreting data to assess content validity.

  • Bonus: Knowledgeable about film, TV, theater, commercial production, performing arts, marketing, and casting, or willing to learn and understand the complexities of this marketplace.

Ninja

Perks and Benefits Full time employees Competitive compensation Adherence to government-mandated benefits Retirement Savings Program with Company Matching Life Insurance HMO on day 1 Paid time off, birthday leave Bonus and incentive plans Opportunities for skills training and personal and professional development Employee Referral Program Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready? If you are interested, you can access your instant interview here: https://alpharun.com/i/GPB9gvgVg2rFirS01BKRJ [https://alpharun.com/i/GPB9gvgVg2rFirS01BKRJ] Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.

The post holder is e

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...