Customer and Sales Support Representative - 1350

Job Overview

Customer and Sales Support Representative – Erith, Kent

Job Reference: 1350

Location: Erith

Salary: £26,346 pa (discretionary PR annual bonus)

Job Type: Permanent (paid monthly)

Benefits: 25 days annual leave + 8 BH, team nights out, free parking, staff discount, 7% pension contribution, health and wellbeing options

About the Role

Our established client based on the Erith/Belvedere border is seeking a professional Customer and Sales Support Representative to join their busy team.

The successful candidate will be part of a team offering the highest level of service to customers within the UK and Ireland, responding to customer enquiries over phone, email and webchat.

Essential Skills

  • Excellent verbal and written communication skills
  • 1 year of customer support or customer service experience preferred
  • Excellent attention to detail, good listening skills, RFT attitude
  • Ability to work well under pressure, calming and reassuring attitude
  • Ability to multi‑task and meet tight deadlines
  • Can work independently and as part of a team
  • Can problem‑solve and identify good solutions

Basic Duties

  • Managing email communication efficiently
  • Dealing with quotes and product conversions
  • Special sample projects and delivery projects (opening orders etc)
  • Assist the customer support team when needed in answering customer queries by phone, email & live chat to ensure customer satisfaction
  • Attend remote customer meetings if needed with the account manager
  • Escalate major complaints when needed
  • Deal efficiently with processing orders and answer any customer queries
  • Perform any other administrative tasks required by management

Working Hours

8:45 am to 5:15 pm (NO REMOTE WORKING)

#J-18808-Ljbffr Salary: GBP 26346 per year
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