Customer Care Officer (6 Months Contract)

We're Hiring: Customer Care Officer

šŸ“ Job Details

  • Employment Type: 6-Month Contract
  • Work Location: 2 College Avenue West, #01-03 (Stephen Riady Centre), Singapore 138607
  • Salary: $2,760
  • Working Hours: Mon-Fri, Office Hours
  • Engagement Period: 1 February 2027 - 31 July 2027

šŸ§© Job Description

Objective:
We are seeking a dedicated and customer-focused Customer Care Officer to support admissions and scholarship-related enquiries for a period of six months. The role involves handling a high volume of enquiries while delivering exceptional customer service through multiple communication channels.

Key Responsibilities:

  1. Manage admissions and general scholarship enquiries via Salesforce (email) and Zoom Workplace (calls).
  2. Provide prompt, accurate, and professional responses to prospective applicants, parents, and members of the public.
  3. Advise on admissions procedures, requirements, timelines, and scholarship matters based on approved information and guidelines.
  4. Escalate complex or sensitive cases to the appropriate parties when necessary.
  5. Maintain high service standards while handling a high volume of enquiries in a fast-paced environment.
  6. Stay updated on admissions and scholarship information to ensure accurate and consistent communication.
  7. Attend to walk-in enquiries when required.
  8. Perform any other ad-hoc duties as assigned.

āœ… Requirements

Education

  • Diploma or Degree in any discipline.

Experience

  • Minimum 3-5 years of experience in customer service, contact centre operations, or a related customer-facing role.
  • Prior experience in a contact centre, customer service, or education environment is preferred.
  • Experience handling high volumes of calls and emails in a fast-paced environment.

Key Competencies

  • Excellent verbal and written communication skills in English.
  • Ability to speak Mandarin is highly preferred to support Mandarin-speaking callers.
  • Strong customer service orientation with the ability to handle enquiries professionally and empathetically.
  • Strong multitasking skills and ability to work effectively under pressure.
  • Adaptable, proactive, and able to manage high enquiry volumes efficiently.

šŸ”§ Technical Skills

  • Proficient in Microsoft Office applications, particularly: Outlook, Excel, PowerPoint, Teams
  • Comfortable using case management and communication platforms such as: Salesforce, Zoom Workplace
  • Strong written communication and documentation skills.

šŸ“‹ Additional Requirements

  • Applicants must not be current NUS admissions applicants, current NUS offer holders, or individuals with a reserved programme at NUS.
  • Applicants who graduated from a junior college, polytechnic, or local autonomous university must have completed their studies at least 3 years ago.

šŸ“© How to Apply

Apply via MyCareersFuture. Only shortlisted candidates will be contacted.

šŸ”’ Data Privacy Notice

By submitting your resume or personal data, you consent to the collection, use, and disclosure of your personal data for evaluating your suitability for job opportunities and recruitment services. You acknowledge that you have read and agreed to the applicable Privacy Policy for Job Applicants.

Internal Ref: ID ā€“ JO 29032
EA License: 05C3053

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...