Customer Service Associate (WFH)


About the job:

We are seeking a dedicated and enthusiastic Support Associate to join our team. The ideal candidate will be responsible for delivering exceptional student support, resolving queries efficiently, maintaining high customer satisfaction levels, and collaborating with internal teams to enhance the overall learner experience.

Key Responsibilities:

1. Respond promptly and effectively to student inquiries through email, phone, and other communication channels.
2. Provide accurate information regarding courses, policies, procedures, and company offerings.
3. Maintain a high level of professionalism, empathy, and customer-centricity in all student interactions.
4. Proactively engage with students to understand and address their concerns.
5. Monitor student feedback and ratings to identify opportunities for improving the support experience.
6. Resolve student complaints and concerns while striving to achieve high Customer Satisfaction (CSAT) scores.
7. Stay updated on course offerings, product updates, promotions, and industry trends.
8. Collaborate closely with the product team to address gaps and improve the student experience based on feedback.
9. Provide regular updates to students regarding the status of their queries or issues.
10. Conduct quality checks on student interactions to ensure service consistency and excellence.
11. Identify process improvement opportunities and recommend solutions to enhance support operations.
12. Manage workload effectively and prioritize tasks to meet established service level agreements (SLAs) and response time targets.
13. Maintain accurate records of student interactions, issues, resolutions, and follow-up actions.
14. Generate reports on support metrics, including response times, resolution rates, and customer satisfaction scores.
15. Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
16. Share knowledge and best practices with team members and collaborate with cross-functional teams.
17. Provide insights and feedback to improve product features and the overall user experience.
18. Ensure compliance with company policies, guidelines, and industry regulations.
19. Maintain confidentiality and protect sensitive student information.
20. Handle service disruptions and critical situations in accordance with established protocols.

Who can apply:

    Only those candidates can apply who:

  1. have minimum 1 years of experience


Salary:

₹ 2,40,000 - 3,00,000 /year

Experience:

1 year(s)

Deadline:

2026-08-16 23:59:59

Other perks:

5 days a week

Skills required:

English Proficiency (Spoken) and Hindi Proficiency (Spoken)

Other Requirements:

  1. Eligibility Criteria:
  2. 1. Minimum 1 year of experience in customer support, student support, or a related customer-facing role.
  3. 2. Bachelor's degree in Business Administration or a related field. Undergraduates may also apply.
  4. 3. Excellent English communication skills, both written and verbal.
  5. 4. Proficiency in Google Sheets, Google Docs, and customer support tools.
  6. 5. Strong problem-solving and customer-handling abilities.
  7. 6. Good understanding of customer service practices and support processes.
  8. 7. Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.


About Company:

LawSikho is a legal EdTech company with a vision of creating a global platform focused on upskilling, higher education, and geo-arbitrage career opportunities. We cater to around 35,000+ paid online learners from all over the world at different levels of career experience and count many Fortune 500 and BSE SENSEX 30 companies as our clients. Our mission is to disrupt the 320 billion US legal industry by creating an army of freelancers from Asia and Africa. Our programs are validated by NSDC, the Government of India & many Foreign Universities. We have grown 8x in the last 6 quarters and have massive growth ahead of us. We own captive media platforms like iPleaders blog and Superlawyer.in & YouTube channels that attract over 2 million users/month. Here is what makes us different: Fully remote, work from anywhere in the world. Work with an international team. Only your work delivery matters; zero politics.
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