Customer Service Representative (CSR) | English - Chinese
ROLE DESCRIPTION:
- They are currently too busy and recently lost a customer service staff member.
- Their remaining staff is English-only, but their primary target market consists heavily of Chinese-speaking clients.
- The desired result is to bring on a dedicated offshore professional to manage the operational workload backup, handle heavy call volume, and explicitly bridge the language barrier with their demographic by speaking English and Chinese.
- Managing heavy phone volumes by handling incoming client inquiries and routing complex coverage questions to licensed producers
- Executing structured outbound call campaigns to notify clients of upcoming policy renewal notices, pending expirations, and premium adjustments
- Acting as the primary linguistic bridge for Chinese-speaking policyholders by explaining coverage options, payment methods, and non-renewal warnings in Mandarin or Cantonese
- Coordinating and relaying property inspection requests, tracking recommendation notices, and scheduling physical or virtual survey appointments
- Performing daily backend administrative maintenance by accurately inputting client contact updates, policy changes, and communication logs into the agency management system; scanning, sorting, saving, and uploading critical insurance documentation, declarations pages, and compliance files to ensure records match active carrier portfolios.
- Must be a bilingual professional fluent in English and Chinese (Mandarin or Cantonese).
- Excellent phone etiquette, organizational skills, strong administrative experience, and the ability to comfortably communicate technical insurance terms across both languages are required.
- Applied Epic (Agency Management System), VOIP phone software, and standard file-saving platforms.
Pay: Php80,000.00 - Php87,300.00 per month
Experience:
- Mandarin or Cantonese: 2 years (Required)
Work Location: Remote
