Customer Service Representative (Job ID: KATBEN1)

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  • C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
  • PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH 
 JOB TITLE

Customer Service Representative

JOB ID

KATBEN1

INDUSTRY

Supplier of Dinnerware / Chinaware

LOCATION

Philippines

JOB STATUS

Full Time

WORK SCHEDULE

Monday to Friday, 6:00am to 3:00pm (PST) (42.5 hours per week)

SALARY

$5 to $7 per hour

TARGET START DATE

ASAP

ROLE OVERVIEW

About the Client

Our client is a premier chinaware import and wholesale company based in California. As one of the leading chinaware providers in the United States, we serve world-famous cruise lines, upscale restaurants, hotels, casinos, and healthcare facilities. Our products are renowned across the industry for outstanding quality, first-class innovation, cutting-edge design, and exceptional value.

About the Role

We are seeking a reliable, customer-focused Virtual Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional support, managing order entries, and ensuring a seamless experience for our valued business clients.

The ideal candidate possesses a strong problem-solving mindset, exceptional English communication skills, high attention to detail, and the ability to multi-task in a fast-paced environment.

Key Responsibilities

Order Processing & Account Support

  • Process daily sales order entries, changes, and returns accurately in accordance with company policies and procedures.
  • Provide appropriate information regarding product availability, specifications, pricing, and order status.
  • Work closely with the Credit Department to resolve disputed credit items and billing questions.
  • Partner with internal sales and management teams to meet customer expectations and remain updated on new products, policies, and services.

Customer Communication & Support

  • Handle incoming customer service calls and queries in a warm, professional, and friendly manner.
  • Actively listen to customer needs, address concerns with patience, and provide effective solutions.
  • Listen to, document, and help resolve conflicts or complex client inquiries promptly.
  • Identify and document recurring queries or patterns that may indicate larger product/service issues for management review.
 Qualifications & Skills

Experience & Background

  • Education: High School Diploma required; Bachelor’s degree is a plus.
  • Experience: 3–5 years of customer service experience preferred (prior experience with corporate phone systems is a strong asset).
  • Software: Proficiency in Microsoft Office Suite; experience with major ERP systems and 3PL software is highly desirable.

Skills & Competencies

  • Language: Fluent English communication skills (written and spoken) are required.
    • Bonus Language Skills: Fluency in Spanish, Cantonese, or Mandarin is an added advantage.
  • Exceptional phone etiquette, patience, and composure when handling irate or confused customers.
  • Strong organizational, workload management, and multi-tasking abilities.

Work Environment & Technical Requirements

  • Work Setup: Must have a reliable desktop computer or laptop capable of handling daily operations.
  • Connectivity: A stable, high-speed internet connection with a dedicated, quiet home workspace.
  • Schedule: Must be willing to work U.S. Pacific Time (PT) business hours and observe U.S. public holidays. Training and tutorials will be provided upon hire.
Holidays: Follows U.S. Calendar & Public Holidays The employee will be expected to follow the company's Employee Handbook and all applicable company policies and procedures.
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