Customer Service Representative - Part Time

We are looking for a fast-paced, detail-oriented Customer Support Specialist to join our support team. This role is the «first line of defense,» focusing on rapidly categorizing and prioritizing incoming requests.

Requirements

  • Language Proficiency: Advanced English (C1 level preferred; strong B2 candidates will be considered).
  • Efficiency: Proven ability to work under tight Service Level Agreements (SLAs). Communication Skills: Strong written communication skills with the ability to explain complex concepts clearly and concisely.
  • Analytical Mindset: Quick learner who can assess a situation and determine the next steps within minutes
  • Availability: Must be comfortable with a flexible schedule focused on weekends and Fridays, rarely on weekdays.

Responsibilities

  • Ticket Triage: Manage the initial intake of customer inquiries, ensuring each ticket is accurately categorized and prioritized by urgency and technical requirements. SLA Compliance: Maintain an exceptional response pace, aiming for a 10-minute turnaround time per ticket triage
  • Multi-Channel Support: Communicate professionally with global clients via chat and email.
  • Workflow Optimization: Route specialized issues to the appropriate technical teams to ensure seamless problem resolution
  • Platform Mastery: Develop a deep understanding of the Performio SaaS ecosystem to accurately identify client needs.

Working terms

  • This position offers a dynamic schedule tailored to our global client base: Primary Workdays: Weekends (Saturday/Sunday) and occasional Fridays and weekdays.
  • Shift Rotations: 3 shift options (Morning, Evening, and Night). (CET TIMEShift hours are finalized monthly and adjusted to current client demands

Pay: Php21,186.00 - Php23,000.00 per month

Application Question(s):

  • Are you currently located in Manila or Cebu City?
  • Are you comfortable working part-time hours? Around 70-80 hours monthly?
  • Are you available to work mostly on weekends and occasional Fridays?
  • Which shift would you prefer: Morning, Evening, or Night (CET time)?
  • How would you rate your English level for written communication?
  • Do you have previous experience with customer support, ticketing, or chat/email support?
  • Are you comfortable working under fast response times and SLAs?
  • What are your salary expectations for a workload of approximately 70–80 hours per month?

Work Location: Remote

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