Customer Service Representative - w/ GHL bg (Part-time)

We’re looking for a proactive and highly responsive Customer Service Representative with hands-on GoHighLevel (GHL) experience.

GoHighLevel will be the main tool used in this role, so you must be comfortable using it to manage leads, customer conversations, follow-ups, and appointments. You’ll communicate with prospects and customers through email, text, Facebook, and social media, qualify incoming leads, and make sure every inquiry receives a quick response and clear next steps.

Job Responsibilities

Respond quickly to new leads and customer inquiries.

Manage leads and customer conversations through GoHighLevel.

Handle email, text, Facebook, and social media inquiries.

Monitor and respond to social media messages and comments.

Qualify leads and gather the information needed by the sales team.

Book appointments with qualified prospects.

Follow up with leads after estimates or quotes.

Provide customers with project and order updates.

Keep CRM records, conversations, and follow-ups organized and up to date.

Must have previous experience using GoHighLevel (GHL).

Customer service, lead management, or appointment-setting experience.

Experience handling customer inquiries through social media.

Strong written English and professional communication skills.

Fast response time and strong sense of urgency.

Excellent follow-through and attention to detail.

Comfortable managing multiple customer conversations at once.

Proactive and able to work independently with minimal supervision.

Opportunities for growth and advancement

Role will start as part-time but will transition into full-time

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