Customer Support Representative – Phone, Chat

Job Description:

  • Assist customers in using the software platform through phone and live chat, troubleshoot issues, and guide them to successful resolutions
  • Guide customers in using the software platform effectively
  • Answer product and account-related questions with professionalism and empathy
  • Learn the software and confidently assist customers in using it
  • Resolve customer concerns or escalate complex issues when appropriate
  • Maintain accurate customer notes and documentation
  • Deliver a positive, welcoming customer experience in every conversation

Requirements:

  • At least 2 years supporting U.S. or international customers through both phone and live chat
  • Experience supporting a software, SaaS, or online platform
  • Comfortable troubleshooting customer issues while navigating multiple systems
  • Comfortable explaining technical concepts to non-technical customers
  • Strong spoken English with clear, natural communication
  • Strong computer skills and ability to learn new software quickly
  • Friendly, patient, and customer-focused
  • Detail-oriented and dependable
  • Nice to have: experience using CRM or customer support platforms such as Zendesk, Intercom, Freshdesk, or Salesforce
  • Nice to have: experience guiding customers through software or online tools
  • Nice to have: remote customer support experience

Benefits:

  • 100% remote / home-based work
  • Monthly salary: 40,000
  • Collaborative and supportive team
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