Customer Support Specialist Blended (Chat & Email) Earn up to 35K Monthly

About the role

GDV Business Services Co. is seeking a Customer Support Specialist Blended (Chat & Email) to join our dynamic customer service team. This is a full-time position based in Pasig City, Metro Manila, where you will be the vital link between our customers and our organisation. In this role, you will handle customer inquiries through multiple channels, including live chat and email support, whilst maintaining exceptional service standards. You will play a crucial role in ensuring customer satisfaction, resolving issues efficiently, and contributing to the overall success of our customer service operations.

What you'll be doing

  • Respond to customer inquiries via chat and email in a timely and professional manner
  • Provide accurate product and service information to customers across both communication channels
  • Troubleshoot customer issues and work towards effective resolutions
  • Maintain detailed records of customer interactions and transactions
  • Follow company protocols and procedures to ensure consistency in customer service delivery
  • Manage multiple customer conversations simultaneously whilst maintaining quality responses
  • Escalate complex issues to appropriate departments when necessary
  • Identify opportunities to improve customer satisfaction and operational efficiency
  • Build positive relationships with customers to encourage loyalty and repeat business
  • Meet performance targets including response times and customer satisfaction metrics

What we're looking for

  • Proven experience in customer service, preferably in a call centre or blended support environment
  • Strong written communication skills with the ability to compose clear, concise, and professional responses
  • Excellent typing speed and accuracy for efficient email and chat interactions
  • Proficiency in using customer support software and chat platforms
  • Ability to handle multiple tasks simultaneously without compromising quality
  • Patient and empathetic approach to problem-solving
  • Strong attention to detail and organisational skills
  • Ability to work independently and as part of a team
  • Flexibility to adapt to changing priorities and customer needs
  • High school diploma or equivalent; college degree is a plus
  • Reliable internet connection and suitable home office setup if working remotely

What we offer

  • Competitive monthly salary of up to 35,000 PHP
  • Full-time employment with stable career growth opportunities
  • Comprehensive training programme to ensure you're equipped for success
  • Performance-based incentives and bonuses
  • Supportive and collaborative work environment
  • Opportunities for professional development and skills enhancement
  • Health and wellness benefits
  • Employee recognition programmes

About us

GDV Business Services Co. is a leading customer service provider dedicated to delivering exceptional support solutions to businesses across various industries. We pride ourselves on our commitment to customer excellence, innovation, and creating a positive workplace culture. Our team is built on the values of professionalism, integrity, and continuous improvement. We believe in investing in our employees' development and fostering an environment where they can thrive and make a meaningful impact on our customers' experience.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...