Executive Operations Manager

Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth. Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. Project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.

The bar is the highest in the industry. More than 200,000 people apply every month, and fewer than 1 in 2,000 are hired. Every offer we make is for an open role with a single client — the kind of role that's almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn't. By recruiting globally for specific client roles, we've grown into one of the fastest-growing companies in the global staffing industry.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that's you, and one of our open roles fits, we'd like to meet you.

We are looking for a highly detail-oriented Executive Operations Manager to serve as the operational right hand to the CEO across marketing, retail sales execution, and executive administration. Unlike a generalist EA or Operations Manager, this role demands a unique blend: trafficking marketing initiatives, managing EDI/retailer portals and invoicing, coordinating with agencies, and handling executive logistics with precision. This is a high-trust, high-visibility role for a candidate who excels in both strategic coordination and hands-on execution.

Key Responsibilities

  • Traffic marketing initiatives across PR, social media, CRM, wholesale, and agency partners
  • Maintain a master marketing calendar and product launch tracker
  • Ensure alignment across messaging, campaign timelines, and deliverables
  • Prepare concise executive summaries for CEO review
  • Convert strategic direction into clear briefs for internal and external partners
  • Track campaign KPIs and ensure reporting is delivered on time
  • Manage incoming retailer orders from national and independent accounts
  • Oversee EDI systems and retailer portals (e.g., RangeMe, SPS Commerce, retailer-specific portals)
  • Coordinate invoicing, ensure billing accuracy, track payment timelines and receivables
  • Liaise with fulfillment partners to confirm shipment timelines
  • Maintain retailer documentation and compliance requirements
  • Prepare sell-through and retail performance summaries
  • Track agency invoices and marketing-related expenses; coordinate with accounting on payments
  • Manage CEO calendar, scheduling, travel (flights, hotels, transportation), agendas, and post-meeting summaries

Required Qualifications

  • 4-8 years of experience in operations, marketing operations, sales operations, or executive support
  • Experience managing EDI systems and retailer invoicing (strongly preferred)
  • Strong project management skills across multiple concurrent workstreams
  • Excellent written communication and executive summary capabilities
  • Advanced organization and attention to detail
  • Experience working with marketing agencies or cross-functional marketing teams
  • Fully fluent in English
  • Ability to commit long-term and full-time

Preferred Qualifications

  • Background in CPG, retail, or beauty/wellness brands
  • Experience with retailer portals such as SPS Commerce, RangeMe, Faire, or specific retailer systems
  • Familiarity with Shopify, NetSuite, or QuickBooks for sales/finance reconciliation

Tools & Technologies

  • EDI platforms (SPS Commerce, retailer portals), Shopify, NetSuite, QuickBooks, Google Workspace, Microsoft Office, Asana, Notion, Slack, Zoom, Klaviyo or HubSpot

Core Competencies

  • Discreet right hand to the CEO
  • Equally comfortable in marketing strategy and finance reconciliation
  • Highly structured and follow-through driven
  • Skilled at translating strategy into briefs and trackers
  • Trustworthy with confidential commercial details

What We Offer

  • Best salaries in the industry
  • Work from anywhere permanently
  • Opportunities for growth and advancement
  • A fast-paced and collaborative environment
  • A warm, people-first company culture
  • Get paid in your currency of choice
  • Full benefits

This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.

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