<p><strong>Put Exceptional German Fluency at the Center of Your Global Career</strong></p><p><br></p><p>Exceptional German communication deserves an opportunity where it creates real business value. As a <strong>German-Speaking Client Services Specialist</strong>, you'll use native-level or near-native German proficiency to support B2B customers across enquiries, quotations, proposals, orders, and ongoing account needs. Designed for German-speaking professionals currently authorized to work in the Philippines, this permanent work-from-home role combines international exposure with meaningful customer ownership. With Emapta, top 1% talent gains stability, continuous development, competitive rewards, and an award-winning global career experience.</p><p><br></p><p><strong>Job Overview</strong></p><p><br></p><p>Employment type: Full time</p><p>Shift: Mid Shift, Weekends off</p><p>Salary: PHP 90,000 to PHP 113,000</p><p>Work setup: Permanent Work From Home</p><p><br></p><p><strong>The Qualifications We Seek</strong></p><p><br></p><ul><li><strong>Fluent German communication skills with professional-level proficiency (B2-C1 or equivalent)</strong></li><li>Must be currently <strong>residing in the Philippines with valid work authorization</strong>, <strong>visa</strong>, and <strong>complete employment documents,</strong> where applicable</li><li><strong>3-5 years of experience </strong>supporting business customers in client services, customer care, sales coordination, business support, or related B2B-facing roles</li><li>Strong ability to manage customer conversations through phone, email, and other professional communication channels</li><li>Experience using Salesforce, CRM tools, or customer management platforms is an advantage</li><li>Highly organized and detail-oriented, with the ability to maintain accurate records and follow structured processes</li><li>Comfortable learning new systems, digital tools, product information, and internal procedures quickly</li><li>Able to manage competing priorities, changing requests, and time-sensitive customer concerns in a fast-paced environment</li><li>Professional and consultative, with the ability to understand customer needs and provide practical guidance</li><li>Proactive, adaptable, and solutions-driven when addressing client concerns, service issues, and operational challenges</li></ul><p><br></p><p><strong>Your Daily Tasks</strong></p><p><br></p><ul><li>Maintain accurate customer, proposal, transaction, and order records in Salesforce.</li><li>Handle phone and email inquiries from German-speaking B2B customers with professionalism and urgency.</li><li>Review customer information, project details, and submitted requirements to confirm accuracy and completeness.</li><li>Coordinate with internal teams and international partners to obtain pricing, quotation details, and operational updates.</li><li>Prepare and manage customer proposals, offers, revisions, follow-ups, approvals, and confirmations.</li><li>Provide consultative support by helping customers understand available options and next steps.</li><li>Convert approved quotations into completed customer orders accurately and within expected timelines.</li><li>Support onboarding, documentation review, workflow compliance, and process-related coordination.</li><li>Gather key customer requirements, including specifications, materials, timelines, scope, and missing details.</li><li>Manage end-to-end order coordination from inquiry and proposal through approval and fulfillment handoff.</li><li>Resolve customer questions, clarification requests, proposal changes, and order-related concerns.</li><li>Collaborate with cross-functional teams to improve service quality, customer experience, and operational efficiency.</li></ul><p><br></p><p><strong>Exciting Perks Await!</strong></p><p><br></p><ul><li>Day 1 HMO coverage with free dependent</li><li>Competitive Salary Package</li><li>Permanent WFH arrangement</li><li>Mid shift schedule</li><li>Fixed weekends off</li><li>Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)</li><li>Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)</li><li>Free 24/7 access to our office gyms (Ortigas and Makati)</li><li>Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)</li><li>Unlimited opportunities for employee referral incentives across the organization</li><li>Standard government and Emapta benefits</li><li>Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)</li><li>Fun engagement activities for employees</li><li>Mentorship and exposure to global leaders and teams</li><li>Career growth opportunities</li><li>Diverse and supportive work environment</li></ul><p><br></p><p><strong>Join the Top 1% Talent. A Better Career. A Better Life.</strong></p><p><br></p><p>Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as <strong>one of HR Asia's Best Companies to Work For in Asia 2025</strong> and <strong>winner of Inspiring Workplaces Australasia 2026</strong>, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.</p><p><br></p><p><strong>Apply now and be part of the #EmaptaEra.</strong></p>