[Hiring] Bilingual Virtual Front Desk Receptionist @SnappyCX
Role Description
One of our U.S.-based healthcare clients is looking for an experienced Bilingual Virtual Front Desk Receptionist to provide remote front-desk and administrative support to their healthcare practice. The ideal candidate will have strong patient communication skills, experience working in U.S. healthcare, and hands-on experience using Tebra for healthcare administrative tasks.
- Answer incoming patient calls and handle inquiries professionally.
- Schedule, confirm, and manage patient appointments.
- Process and coordinate email referrals.
- Verify patient insurance and eligibility.
- Support referral and care coordination activities.
- Assist with medical billing-related administrative tasks.
- Maintain accurate and updated patient records.
- Assist the nurse practitioner with administrative tasks within the EHR.
- Follow up on referrals and outstanding documentation.
- Communicate effectively with patients in both English and Spanish.
- Provide general virtual front-desk and administrative support to the healthcare team.
Qualifications
- Minimum 3 years of hands-on experience working in U.S. healthcare – REQUIRED.
- Hands-on experience using Tebra – REQUIRED.
- Previous experience as a Medical Receptionist, Virtual Medical Receptionist, Front Desk Coordinator, or Healthcare Administrative Assistant.
- Previous experience supporting a U.S.-based healthcare practice, provider, or healthcare organization.
- Fluent in English and Spanish, both written and spoken.
- Experience with patient scheduling, insurance verification, referrals, and patient communication.
- Comfortable working with EHR/EMR systems and healthcare software.
- Experience with behavioral health or medical practices is an advantage.
- Ability to work independently and manage multiple tasks in a remote environment.
- Reliable computer, internet connection, and professional workspace.
Requirements
- Candidates must have at least 3 years of experience working in U.S. healthcare AND hands-on experience using Tebra. Both requirements are non-negotiable for this position.
Skills & Experience
- Strong verbal and written communication.
- Excellent patient service and phone etiquette.
- Medical front-desk experience.
- Tebra proficiency.
- U.S. healthcare workflow knowledge.
- Insurance verification and eligibility.
- Referral processing and follow-up.
- Patient scheduling and appointment management.
- Medical billing administrative support.
- Care coordination.
- EHR/EMR systems.
- Strong organization and attention to detail.
- Ability to multitask and prioritize effectively.
