[Hiring] Home Care Training Coordinator @OLIVIA Professional Solutions

Role Description

Build the trainers who build our VAs. Every module you design and every cohort you coach turns a new virtual assistant into a confident, plug-and-play home care professional. At OLIVIA, training is our differentiation, and this role sits at the heart of it. You are not just teaching; you are shaping the standard.

This role is ideal for someone who has succeeded as a Home Care Scheduler, Staffing Coordinator, or Scheduling Manager and is passionate about helping others succeed. You will lead training programs for new and existing virtual assistants, with a primary focus on:

  • Home care scheduling operations
  • Caregiver staffing
  • Client scheduling
  • Scheduling software platforms

Your real-world experience will bridge the gap between theory and execution.

Qualifications

  • Previous experience as a Lead Scheduler, Staffing Coordinator, Scheduling Manager, or Workforce Coordinator in the home care industry
  • Prior experience creating SOPs, training materials, or instructional content
  • Experience training, mentoring, coaching, or onboarding team members
  • Strong organizational and documentation skills
  • Comfort facilitating virtual training sessions via Zoom or Google Meet
  • Tagalog and English bilingual communication skills
  • Experience working with remote teams or virtual assistants
  • Knowledge of HIPAA and home care compliance requirements

Requirements

  • Facilitate live virtual training across OLIVIA's core curricula and the WellSky-focused universal scheduler certification
  • Coordinate role-specific tracks for schedulers, recruiters, and home care admin support VAs
  • Deliver one-on-one coaching for VAs who need extra support
  • Maintain and improve existing training assets (module decks, Taglish narration scripts, knowledge checks, and assessments)
  • Build new modules in response to client feedback, platform updates, and industry shifts
  • Partner with the Service Experience Coordinator to translate recurring client issues into curriculum improvements
  • Keep all content current on HIPAA, home care compliance, and platform best practices
  • Identify VA skill gaps from client feedback, audits, and performance reviews
  • Design targeted remediation plans or curriculum updates
  • Maintain individual VA training records, certifications, and continuing education tracking
  • Celebrate the wins
  • Run a centralized, clearly versioned training library
  • Track completion, assessment, and certification metrics across the workforce
  • Report weekly to the Training & Development Manager and Director of Operations on training operations and program effectiveness

Benefits

  • Shape the training engine of one of the fastest-growing home care VA staffing companies in the US
  • Enjoy a direct line to leadership and a real seat at the table for strategic decisions about VA development
  • Grow along career pathways into senior leadership, instructional design, or operations management
  • Earn competitive compensation, performance bonuses, and meaningful professional development
  • Join a team culture rooted in compassionate accountability, learning, and long-term growth

Minimum System Requirements

  • Computer
    • Operating System: Windows 10 / Windows 11 or latest macOS
    • CPU: Windows: Intel i5 (8th Gen+) or AMD Ryzen 5+; Apple/MacBook: Intel i5+ or Apple M1 chip or newer (M2, M3, etc.)
    • Memory: 8 GB+ (16 GB ideal for multitasking)
    • Storage: 256 GB SSD/HDD
  • Internet, Primary Connection
    • Download and Upload: Minimum 85 Mbps each, verified via live speed test at the IT System Check
    • Type: DSL or Fiber
    • Ownership: home-owned/in-house DSL, Fiber, or Cable
    • Recommended Plan: at least 150 Mbps advertised
    • Connection: Wired (Ethernet) recommended for the check; WiFi is acceptable if it meets the threshold at test time
  • Internet, Backup Connection
    • Download and Upload: Minimum 50 Mbps each, verified via live speed test
    • Recommended Plan: at least 100 Mbps advertised
    • Acceptable Options: home WiFi from major providers, a strong 5G/LTE data hotspot, or an LTE antenna-type router
  • Backup Power
    • Acceptable Sources: gas or diesel generator; high-powered inverter; or a heavy-duty power bank
    • Duration: must power both computer and internet for 8 to 9 hours
  • Peripherals and Workspace
    • Headset & Microphone: USB noise-cancelling set
    • Camera: 720p minimum, 1080p recommended for Zoom/Google Meet
    • A quiet, well-lit workspace with no heavy background noise

Ready to Join Us?

Fill out the quick application form and attach your resume. Your next chapter with OLIVIA starts here.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...