IT Infrastructure Lead

Responsible for ensuring system and infrastructure availability and developing a resilient infrastructure. Provide expertise in technology and standards development, and identify opportunities to enhance business performance. Offers 24x7 support and resolves technical issues, while also implementing ITIL disciplines, primarily in Change Management. Oversee the administration and improvement of various components, including workstations, servers, networks, and security measures, and monitor and evaluate infrastructure efficiency and effectiveness. Qualifications A bachelor’s degree in engineering or any IT Related Courses • In depth ITIL Knowledge • At least 3-5 years’ experience of managing a similarly sized team. • At least 5-7 years of appropriate experience supporting IT infrastructure and service delivery preferably with a medium size organisation. • Knowledge and experience in the following are desired: ITIL Foundation, Workstation, Windows and Linux Servers, VMWare, Virtualization, SAP, Network, Access and Monitoring Tools. • 3-5 years’ hands-on technical experience with server hardware including virtualization, Linux, Windows, and related Microsoft technologies including IIS Administration, Firewall, Network, ISP, Telephony etc. • 3 years of Cyber Security and Controls, IT audit, or equivalent experience. • 3 years’ experience architecting and managing IT Infrastructure environment. • A thorough and analytical approach with the ability to pre-empt potential problems. • Strong customer orientated approach with a delivery bias. • Experience of working with third party service providers. • Able to manage distributed teams. • Good interpersonal and multi-tasking skills.

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