IT QA Specialist

This is a remote position.

The IT Quality Assurance role has ended up being 99% focused on Quality Assurance (QA) rather than audits. It is responsible for ensuring that IT systems and processes are consistently monitored and improved in alignment with MAG’s standards and industry regulations. Responsibilities include performing detailed tests to identify and resolve system bugs, developing and maintaining automated test scripts, and providing expert and technical audits.

An ability to be an expert in problem-solving, critical thinking, and an understanding of complex system dependencies are essential in enabling the IT Manager to show where My Amazon Guy processes are broken and how those processes are affecting key data points. An individual with a strong passion to solve problems and improve data integrity will excel in this position.

About My Amazon Guy My Amazon Guy is a growing digital marketing agency with more than 500 employees and clients! We are engaging, rewarding, and innovative. Our company’s goal is to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.

Key Responsibilities

  • Ensure proper prioritization of tasks is observed, and assignments are properly actioned and handled per MAG standards.
  • Proactively contribute to providing strategies for work quality advancements.
  • Collaborate with IT Devs to ensure testing and observation of solutions add value to end users.
  • Ensure all fields in tasks have met the standard requirement of the team.
  • Perform Root Cause Analysis (RCA) on complex system issues.
  • Act as a Cross-Departmental Unblocker by managing tasks such as workflow automations.
  • Create templates and initiatives to improve QA process efficiency across the organization.
  • Coordinate and generate independent test cases for each newly developed application/system.
  • Manage QA IT projects during each phase, ensuring all tasks are reviewed for quality assurance.
  • Communicate and recommend improvements to the functionality, design, and usability of new systems/applications.
  • Ensure all work projects are compliant with the company’s standards.
  • Serve as the final line of defense to ensure IT solutions meet end users’ requests.
Reporting & Growth
  • Reports to the IT Team Lead / IT Manager.
  • Expected to manage multiple tasks independently while maintaining high-quality standards.
  • Opportunities to contribute across departments and help improve organizational processes.
Requirements
  • At least 3 years of relevant experience in IT quality assurance and audit roles.
  • Strong understanding of quality assurance principles, methodologies, and best practices.
  • Hands-on experience with No-Code/Low-Code platforms, such as Zapier, Google Workspace, JotForms, HubSpot, PandaDoc, and AirTable.
  • Knowledge of HTML, CSS, JavaScript, Python, and API integration.
  • Experience with Asana or similar project management tools for task and project tracking.
  • Familiarity with software testing techniques, tools, and defect-tracking systems.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work both independently and collaboratively within a team environment.
Technical Requirements
  • A computer with dual monitor setup is required
  • Computer with at least 8GB of RAM
  • Must have at least 25 MBPS internet speed
  • Camera with at least 1080p resolution
Benefits
  • 40 hours a week, 8 hours a day
  • Competitive salary base
  • Permanent work-from-home setup
  • Unlimited FREE access to MAG School courses and SOP Library
  • Work schedule is in Eastern Standard Time (EST), Monday-Friday only
  • Opportunities for professional development and career advancement
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...