IT Support Specialist

  • Shape healthcare innovation and improve lives across Asia.
  • Grow your career with a trusted leader in pharmaceutical excellence.

About Our Client

A leading research-driven pharmaceutical company committed to improving healthcare and enhancing patients' quality of life across Asia.

Job Description

  • Provide timely IT support for hardware, software, and network-related issues, both onsite and remotely.
  • Manage and maintain IT hardware, systems, and infrastructure to ensure optimal performance and security.
  • Coordinate end-to-end IT onboarding for new employees, including equipment procurement, setup, account provisioning, and user training.
  • Monitor and implement system updates, patches, and maintenance activities.
  • Develop, maintain, and enforce IT documentation, policies, and procedures.
  • Support regional and global IT initiatives, projects, and technology rollouts.
  • Ensure users have reliable access to technology resources that support business operations.
  • Collaborate with cross-functional teams to resolve technical issues and improve IT service delivery.

The Successful Applicant

  • Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
  • Minimum of 4 years' experience in an IT support or end-user support environment.
  • Strong troubleshooting skills across hardware, software, and network environments.
  • Hands-on experience supporting Windows Server, Windows OS, macOS, iOS, and Android platforms.
  • Knowledge of cloud-based technologies and Mobile Device Management (MDM) solutions.
  • Familiarity with network diagnostic tools and commands, including Ping, Nslookup, and PuTTY.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Excellent communication, problem-solving, and stakeholder management skills.

What's on Offer

  • Work with regional teams and contribute to impactful technology initiatives.
  • Expand your technical expertise across diverse systems, platforms, and IT projects.


If this role aligns with your skills and career goals, we encourage you to apply.
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