Klaviyo Email Specialist, Retention

Job Description:

  • Build, schedule, and deploy email and SMS campaigns and flows in Klaviyo across a portfolio of US DTC brands
  • Set up and configure Klaviyo email and SMS accounts for new clients
  • Own the campaign calendar - keeping it current, flagging risks early, and making sure nothing slips
  • Write creative briefs for designers and copywriters, and manage the email design process from brief to approval
  • Pull and compile monthly performance reports across email and SMS accounts
  • Communicate directly with clients on campaign approvals, design feedback, and performance updates
  • Collaborate with your Retention Strategist and pod (designer, copywriter) on all client deliverables
  • Maintain a strong design eye - you're not building the emails, but you know when something looks off-brand

Requirements:

  • Minimum 1 year of hands-on Klaviyo experience - campaigns, flows, segmentation, and reporting
  • Minimum 6 months of agency experience or managing multiple clients simultaneously
  • Strong attention to detail - you catch errors before they go live, not after
  • Clear written and verbal communication skills - you can write a concise client update or design brief without being asked twice
  • Strong project management skills - ClickUp experience is a plus
  • SMS experience (Klaviyo or Postscript) is a plus
  • Strong Excel or Google Sheets skills

Benefits:

  • Work alongside world-class DTC retention strategists, paid social specialists, and eCommerce growth marketers every day
  • A dedicated pod structure - you're supported by a strategist and designer, not working in isolation
  • Access to ongoing training and account reviews with top retention practitioners and industry experts
  • Real career progression - we promote from within and are actively building this department
  • Exposure to a diverse portfolio of established DTC brands across fashion, health & fitness, jewelry, beauty, and more
  • A tight-knit team culture built on Kaizen, openness, and genuine care for each other's growth
  • Flexibility in working hours with notice
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