Leads Follow-Up & Administrative Support

Job Summary

We're glad to be hiring a highly organized and proactive assistant to own our lead follow-up and daily administrative operations, and to help our business keep growing. In the role you'll chase leads and hold our pipeline moving, run scheduling and client bookings, keep our CRM current, and own a broad range of administrative and operational tasks. We want someone tech-savvy and dependable who not only delivers reliably but also brings ideas and suggestions for improving how we work.

If being trusted to own your work brings out your best, we'd love to hear from you.

Key Responsibilities

  • Chase leads and hold the sales pipeline moving
  • Answer routine client inquiries promptly and professionally
  • Run schedules, appointments, and client bookings
  • Refresh and maintain the CRM with accurate, current information
  • Arrange documents, files, and spreadsheets
  • Help with staff scheduling and coordination
  • Monitor and report on basic KPIs and performance metrics
  • Handle general administrative tasks that keep operations running
  • Pinpoint opportunities to improve systems and workflows, and share suggestions proactively
Mandatory Skills:
  • Demonstrated experience in an administrative, operations, or virtual assistant role
  • Strong organizational ability and meticulous attention to detail
  • Tech-savvy and quick to pick up new software tools and platforms
  • Background using CRM systems to run contacts and follow-ups
  • Excellent written and verbal communication skills
  • Dependable, precise, and able to work with minimal oversight
  • Capacity to own tasks and manage priorities with little supervision
Preferred Skills:
  • Exposure to GoHighLevel (GHL) for CRM, automations, and pipelines
  • Familiarity with Mindbody, Trainerize, or similar booking and membership platforms
  • Hands-on experience with Zapier or other automation tools
  • Proficiency with Google Workspace
  • At ease using ChatGPT or other AI tools to work more efficiently
  • Background running Instagram or other social media accounts
  • Prior work with a fitness, wellness, or service-based business
  • A proactive, strategic mindset — someone who puts improvements forward, not just execution
  • Capacity to run multiple projects and priorities concurrently
Why Join Us: This is an excellent chance to become a central figure in a growing business where your organizational skills and ideas land a real, visible impact. You'll have the trust and autonomy to own your work, plus the chance to grow into greater responsibility over time. If you want a role where initiative is valued and rewarded, this is the place for you.
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