Mandarin-Speaking Service Desk Analyst (MSP) – Work From Home – High Pay

About Kalutasan

Kalutasan partners with top U.S.-based Managed Service Providers (MSPs) to deliver exceptional technical talent from the Philippines. We are not a body shop. We are MSP operators and industry veterans who understand what great service, great culture, and great careers actually look like. Our contractors work directly with MSP clients, embedded in their teams, supported by Kalutasan through:
  • Ongoing technical and professional training
  • Paid certifications
  • Career coaching and mentorship
  • Clear expectations and long-term stability
If you thrive in a fast-paced MSP environment and want real growth (not just tickets), this role is for you.

The Role

As a Mandarin-Speaking Service Desk Analyst, you will be assigned to one MSP client and work as part of their service delivery team. This is a full-time, work-from-home contractor role supporting end users and business clients across North America. You will provide technical support in both Mandarin and English while handling a mix of:
  • End-user technical support
  • User lifecycle management
  • System administration
  • Client-facing technical communication
This role is ideal for technicians who enjoy ownership, variety, and solving real business problems while supporting multilingual environments.

What You'll Do

  • Provide L1/L2 technical support in an MSP environment
  • Deliver technical assistance to Mandarin-speaking and English-speaking users
  • Handle user onboarding and offboarding
  • Create and manage user accounts, distribution lists, permissions, and access
  • Administer Microsoft 365 services including:
    • Azure
    • Entra ID
    • Conditional Access
    • Microsoft Intune
    • SharePoint and OneDrive
  • Support line-of-business applications
  • Troubleshoot VPN, networking, hardware, software, and connectivity issues
  • Work with RMM and PSA tools such as:
    • RMM: N-able, Datto RMM, NinjaOne, ConnectWise Automate
    • PSA: ConnectWise Manage, HaloPSA, Autotask
  • Maintain accurate documentation using IT Glue or similar platforms
  • Escalate complex technical issues when required
  • Communicate professionally with end users, clients, and internal teams in both Mandarin and English

What We're Looking For

  • Fluent in Mandarin Chinese (spoken and written)
  • Strong English communication skills (spoken and written)
  • 2–3+ years of Service Desk, Help Desk, Technical Support, or MSP experience
  • Experience supporting Microsoft 365 environments
  • Strong troubleshooting and problem-solving skills
  • Experience with Active Directory, Entra ID, Azure, and Intune
  • Familiarity with RMM and PSA tools

  • Comfortable working in a fast-paced, customer-focused environment
  • Professional, reliable, and client-focused

Nice to Have (Plusses)

  • MSP experience
  • Microsoft certifications
  • CompTIA certifications
  • Cisco certifications
  • Fortinet or SonicWall experience
  • Experience supporting multiple clients or tenants
  • Experience supporting users across APAC regions

Compensation & Benefits

  • High pay (top-of-market for experienced technical support professionals)
  • 100% work from home
  • Full-time contractor role
  • 15 days of paid time off per year
  • 6 U.S. federal holidays
  • Paid certifications and continuous training
  • Long-term placement with stable MSP clients
  • Clear growth path and ongoing support from Kalutasan

Why This Role Is Different

You are not just answering tickets. You are becoming a trusted part of an MSP team that values quality, professionalism, multilingual support, and career growth.

If you are a Mandarin-speaking technical support professional looking for:

  • Better pay
  • Better structure
  • Better clients
  • Better long-term opportunity
  • A fully remote career
We want to talk to you.
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