Member Support Representative – Part-Time
Job Description:
- Serve as the first point of contact for inbound member inquiries
- Document interactions and ongoing resolutions for seamless follow-up
- Navigate FAQs, knowledge bases, and SOPs to resolve questions
- Maintain accurate and complete member records
- Perform real-time eligibility checks and provide benefits guidance
- Answer questions about Telenutrition
- Match members with dietitians and suitable appointment times
- Troubleshoot platform, account, and basic technology issues
- Manage inquiries regarding incentive offerings with internal teams and external vendors
- Protect sensitive and protected information
- Collaborate with peers, leaders, and internal groups to resolve complex problems
- Maintain high QA scores, first-contact resolution, and schedule adherence
Requirements:
- Reliable high-speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload
- Prior remote experience (highly preferred): 1+ years of experience working successfully in a dedicated work-from-home or hybrid call-center environment
- Ability to communicate complex information concisely in writing
- Experience working with sensitive and protected information, including PII and PHI
- Basic understanding of HIPAA
- Completely private, secure, and quiet workspace
- Availability Monday through Friday from 2–8:30 PM PST
- Strong oral and written communication skills
- Ability to navigate knowledge bases and multiple systems simultaneously
- Experience solving complex problems requiring critical thinking and resource navigation
- Ability to meet productivity, metric, and quality goals
Benefits:
- Remote-first company
- Flexible and remote location
- Time off
- $4k annual commission plan ($1k/quarter)
