Part-Time NetSuite Help Desk Administrator (Remote – Manila, Philippines)

About the Role

We're hiring a part-time NetSuite Help Desk Administrator to be the first point of contact for day-to-day NetSuite support across our team. You'll resolve user issues, keep the system running smoothly, and handle routine administration. This is a remote role for a Philippines-based professional who can work aligned to US business hours.

What You'll Do

  • Serve as first-line support for NetSuite users: triage, troubleshoot, and resolve tickets, escalating complex issues as needed.

  • Manage user access: create and maintain roles, permissions, and user records.

  • Build and maintain saved searches, reports, dashboards, and reminders for end users.

  • Configure and adjust workflows, custom fields, forms, and basic customizations.

  • Document processes, known issues, and how-to guides for users and internal reference.

  • Monitor system health, run routine data checks, and support data imports/exports (CSV).

  • Assist with testing after updates, releases, and configuration changes.

  • Track ticket volume and resolution times, and flag recurring issues for permanent fixes.

What You Need

  • 3–5 years of hands-on NetSuite administration experience.

  • Solid, independent command of roles/permissions, saved searches, workflows, custom fields/forms, and CSV imports.

  • Strong troubleshooting skills and a service-minded, patient approach with end users.

  • Clear written and spoken English; comfortable supporting a US-based team.

  • Reliable home internet and a work setup suitable for a remote night-shift schedule.

  • Ability to work independently, document your work, and manage a ticket queue.

Nice to Have

  • NetSuite Administrator certification (or SuiteFoundation).

  • Experience with SuiteScript, advanced workflows, or third-party integrations.

  • Prior help desk / IT support experience in a remote or BPO setting.

Schedule & Setup

  • Part-time, approximately [X] hours per week.

  • Remote; must be based in the Philippines.

  • Aligned to US business hours (e.g., [specify time zone / shift window]).

Company Description That’s Great News is a specialty recognition company that helps individuals and organizations turn notable achievements into lasting displays. For over 20 years, the company has crafted custom plaques and frames that showcase milestones featured in newspapers, magazines, and online publications. More than half a million professionals, along with leading publishers such as The New York Post, Sports Illustrated, Thomson Reuters, and The Chicago Tribune, have trusted That’s Great News to preserve their stories.

Founded in 2003 by entrepreneur Robert Roscoe, the company has grown into an industry leader through craftsmanship, care, and attention to detail. That’s Great News operates as an independent business and is not affiliated with any specific media outlet.

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