Player Support Agent, English

Job Description:

  • Process ‘Calls for Help’ received from the supported community
  • Become familiar with supported games to resolve player issues effectively
  • Stay up to date with workflow, policy, and gameplay changes
  • Use ticketing and social media platforms
  • Find creative solutions to day-to-day issues
  • Assist with reporting by tracking data on forms or spreadsheets
  • Support managers with ad-hoc tasks
  • Meet KPIs including productivity, quality, and player satisfaction
  • Enforce community rules fairly within the game context
  • Report issues and trends identified in the game
  • Provide player support for game developers and publishers as part of TransPerfect Gaming’s global gaming services team

Requirements:

  • Native or professional-level English with excellent oral and written skills
  • Excellent interpersonal and organizational skills
  • Advanced knowledge of Google Workspace
  • Ability to multitask, prioritize, and work independently with minimal supervision
  • Strong knowledge of gaming social media platforms, including Reddit, Facebook, X, and Discord
  • Passion for video games
  • CV must be submitted in English

Benefits:

  • The opportunity to hone and improve your skills
  • Apply your talents to a diverse variety of engaging gaming projects
  • A team of like-minded people in a fast-paced, multicultural environment
  • Ongoing training and professional self-improvement opportunities
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