Remote/Hybrid Inbound Customer Service Agent – Full‑Time Entry Level Position – Jesup, IA – Join arenaflex’s Growing Team

Why arenaflex?

At arenaflex, we are on a mission to keep the world working. As a leading broad‑line distributor with a global footprint across North America, Japan, and the United Kingdom, we serve more than 4.5 million customers every day. Our portfolio of essential products, technical support services, and inventory‑management solutions helps businesses stay productive, safe, and profitable. Joining arenaflex means becoming part of a purpose‑driven organization that values innovation, collaboration, and the unique contributions of every employee.

Position Overview

We are actively seeking enthusiastic, customer‑focused individuals to fill the role of Customer Service Agent – Remote/Hybrid. This full‑time, entry‑level position is based in Jesup, IA, with a flexible work model that blends on‑site training and hybrid work‑from‑home opportunities. As a member of our Customer Experience team, you will be the voice of arenaflex, delivering exceptional service to a high volume of inbound callers, resolving issues, and building lasting relationships.

Key Responsibilities

  • Answer a high volume of inbound phone calls with professionalism, empathy, and efficiency.
  • Collaborate daily with customers and internal sales teams to understand needs and provide accurate solutions.
  • Navigate multiple PC‑based applications simultaneously, maintaining accuracy while processing orders, returns, and account inquiries.
  • Diagnose and resolve pricing, invoicing, and credit issues, ensuring customers receive timely and correct information.
  • Document interactions in the CRM system, following arenaflex’s data‑entry standards and privacy policies.
  • Participate in ongoing training sessions, team huddles, and performance reviews to continuously improve service quality.
  • Identify opportunities for upselling or cross‑selling arenaflex’s product portfolio when appropriate, always putting the customer’s best interest first.
  • Adhere to scheduled shift times (8:30 am – 5:00 pm Central) and maintain consistent attendance, enjoying weekends off.

Essential Qualifications

  • High school diploma or equivalent (GED accepted).
  • Minimum of one year experience in a customer service or call‑center environment.
  • Reliable commute to the arenaflex training facility in Waterloo, IA, and ability to work onsite during the 8‑week training academy.
  • Dedicated, secure home workspace that meets arenaflex’s health and safety standards.
  • Proficiency with multiple computer programs, including CRM, order‑entry, and inventory‑management tools.
  • Stable broadband internet with documented speeds of at least 5 Mbps upload, 15 Mbps download, and ping under 80 ms.
  • Strong verbal communication skills, active listening, and a problem‑solving mindset.

Preferred Qualifications & Skills

  • Previous experience in a hybrid or reputed company setting.
  • Familiarity with basic accounting concepts such as invoicing, credit application, and return processing.
  • Demonstrated ability to work independently while staying aligned with team goals.
  • Comfort with a fast‑paced environment and ability to manage multiple priorities.
  • Basic knowledge of safety regulations and product compliance (helpful but not required).

Compensation & Benefits

Starting pay is $15.80 per hour, with three automatic raises over the first 12 months that bring the hourly rate up to $17.00. In addition to competitive wages, arenaflex offers a comprehensive benefits package that begins on day one, designed to support your health, financial security, and personal development.

Our Benefits Include

  • Medical, Dental, Vision, and Life Insurance: Access to a broad network of providers, plus virtual urgent‑care visits with board‑certified doctors.
  • Emotional Well‑Being Support: Six complimentary sessions per year with a licensed therapist.
  • Paid Time Off (PTO) & Holidays: Generous PTO accrual and six company‑wide holidays.
  • Financial Flexibility: Up to 30 % of your earned wages available before payday for emergencies.
  • Parental Leave: Up to 14 weeks paid leave for birth parents and up to 4 weeks for non‑birth parents.
  • Retirement Savings: 6 % company contribution to a 401(k) plan each pay period (no matching required).
  • Education & Financial Growth: Tuition reimbursement, student‑loan refinancing assistance, and free financial counseling resources.
  • Employee Discounts & Perks: Discounts on arenaflex products and services, plus additional employee‑onl
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