Senior Client Service Manager – Consumer Goods

Job Description:

  • Partner with customers to understand their business goals, define success metrics, and develop tailored success strategies that drive measurable ROI and sustained platform value
  • Serve as the primary point of contact for assigned accounts, building trusted relationships with CPG brand managers, retailers, and key stakeholders across customer organizations
  • Proactively identify expansion opportunities within existing accounts by analyzing usage data, customer feedback, and market trends, then collaborate to develop and execute growth plans
  • Gather customer insights, feedback, and pain points, then translate these learnings to Product and Engineering teams to inform roadmap decisions and drive continuous innovation
  • Monitor account health metrics and develop retention strategies for at-risk customers, implementing proactive interventions to maximize lifetime value and reduce churn

Requirements:

  • 10+ years of experience in the Consumer Packaged Goods (CPG) industry
  • Strong knowledge of Trade Promotion Management (TPM) and/or Revenue Growth Management (RGM) principles
  • Proven customer success or client-facing experience within SaaS, consulting, CPG, technology, or related service industries
  • Demonstrated track record of building trusted customer relationships and driving measurable business outcomes through strategic account management
  • Strong executive presence and ability to engage, influence, and build trust with stakeholders at all levels, including C-suite, operations, finance, and sales teams
  • Proven ability to identify, develop, and execute growth strategies that expand customer value and increase lifetime value
  • Exceptional analytical and problem-solving skills, with the ability to interpret data, identify trends, and guide customers toward data-driven decisions
  • Strong communication and negotiation skills, with the ability to convey complex concepts clearly and build rapport across diverse customer organizations
  • Highly organized and detail-oriented, with strong time-management skills and the ability to manage multiple priorities and competing deadlines
  • Proactive, customer-centric mindset with a bias toward action and accountability
  • Demonstrated ability to learn quickly, adapt to new processes and systems, and thrive in a fast-paced, collaborative environment
  • Familiarity with retail or supply chain operations and dynamics
  • Bachelor's degree in Business, Marketing, Finance, or related field, or equivalent professional experience (great-to-have)

Benefits:

  • Inclusive and supportive environment
  • Growth and learning opportunities
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