Senior Manager, HRBP

Job Description:

  • Partner with senior business leaders to develop, drive, and deliver global people strategies aligned with current and future goals of the Healthcare Industry Managed Services business.
  • Translate business priorities, including growth, service delivery, workforce productivity, and client satisfaction, into actionable people plans and talent priorities.
  • Serve as a trusted advisor on organizational effectiveness, team performance, leadership capability, and culture on a global scale.
  • Partner closely with global HR counterparts to align on key priorities, strategies, and initiatives—driving a cohesive, synergistic approach across all people programs, processes, and initiatives to ensure consistency and a unified, one-team experience for the business.
  • Collaborate with COEs (Learning & Talent, Talent Acquisition, Total Rewards) to drive alignment and coordination across key culture and talent pillars, ensuring a cohesive and consistent experience for the business.
  • Work in close collaboration with the Managed Services HRBP team to deliver a best-in-class talent experience related to performance management, goal setting, talent calibration, and compensation planning.
  • Drive succession planning and leadership development initiatives to increase bench strength and organizational capability.
  • Coach leaders on feedback, employee development, team effectiveness, and performance improvement.
  • Partner with business and technology leaders to evolve workforce strategies in alignment with AI, automation, and technology-enabled service delivery models, including redesign of roles, skills, and operating structures.
  • Leverage and analyze key people metrics (attrition, engagement, workforce trends, talent movement) to inform and drive proactive, strategic workforce planning aligned to business needs and growth.
  • Drive workforce models that optimize capacity, utilization, and cost across a blended domestic and global delivery workforce, including offshore and scaled operational teams.
  • Collaborate with talent acquisition to support hiring strategies that align with business needs and talent market conditions.
  • Address employee relations issues with a balanced, business-focused, and employee-centered approach.
  • Provide guidance and support on complex employee matters, policy interpretation, and workplace concerns.
  • Partner with leadership and appropriate stakeholders on healthcare labor relations matters, where applicable, including supporting proactive issue resolution and maintaining positive employee relations practices.
  • Champion a high-performance, inclusive culture aligned with company values and business objectives.
  • Lead engagement initiatives, surveys, and action planning to enhance employee experience.
  • Gather people data and analytical insights to guide leaders on shaping the future by identifying internal and external global workforce trends and translating data into actionable short and long term talent strategies.
  • Support initiatives that promote leadership effectiveness, team collaboration, and organizational health.
  • Work in close collaboration with senior leadership and the HRBP team to deliver leading-edge people strategies that align to business goals and objectives on a global scale.
  • Support organizational changes, team structure evolution, and business transformation initiatives.
  • Lead change management efforts associated with growth, client demands, operational shifts, or new business initiatives.
  • Advise leaders on organizational design to ensure alignment with strategic priorities and scalable growth.
  • Partner with Total Rewards to support compensation planning, promotions, and incentive programs, as well as deliver competitive Benefits programs.
  • Help ensure alignment between performance, rewards, and retention strategies within the business.
  • In collaboration with Total Rewards, develop compensation strategies that incentivize increased performance, retention of critical roles and maintain competitive positioning in high-volume operational talent markets.

Requirements:

  • Bachelor’s degree in Human Resources, Business, or related field
  • 12+ years of progressive HR leadership experience, including significant experience in an HR Business Partner role ideally within the Healthcare industry
  • Demonstrated ability to partner with senior leaders and influence business decisions through strategic HR delivery
  • Strong business acumen and the ability to align talent strategies with operational and financial goals
  • Experience managing HRBP teams and providing practical, business-oriented HR guidance.
  • Master’s degree in Human Resources or MBA preferred.
  • HR certification a plus (e.g., SHRM-SCP, GPHR, SPHR).
  • Knowledge of global employment laws.
  • Understanding of healthcare labor relations.
  • Healthcare industry HR and/or managed services HR experience strongly preferred.
  • Experience working in matrixed, complex, or high-growth organizations that are geographically dispersed.
  • Professional services and/or consulting experience.
  • Understanding of benefits and compensation.

Benefits:

  • medical, dental and vision coverage
  • 401(k) plan with a generous employer match
  • employee stock purchase plan
  • generous Paid Time Off policy
  • paid parental leave
  • adoption assistance
  • Wellness Program supporting employee total well-being
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