Service Desk Representative / Technical Support

Qualifications

  • Must have a Bachelor's Degree in Information Technology, Computer Science, or equivalent

  • Minimum of

    6 months of experience in Technical Support or Desktop Support

  • Skilled in ticket management

  • Familiar in perform trace routing and standalone testing

  • Knowledgeable in routers and switches

  • Experienced in remote assistant, email support, and network support

  • Knows how to do ping test

  • Amenable to work on-site in Pasig and Mandaluyong City

  • Can start immediately

Job Details

  • ON-SITE FINAL INTERVIEW

  • Project-based (3 months initial contract - extendable)

  • Location: Pasig City / Mandaluyong City

  • Shifting schedule (7am-3pm, 10am-6pm, 2PM-10pm / including weekends & holidays if needed)

  • Salary: 20,000/month

Responsibilities

  • Manage and resolve IT incidents and service requests in accordance with established service levels.

  • Provide

    Level 1 Network Support

    , including basic troubleshooting and escalation of network-related issues.

  • Provide

    Level 1 Application Support by diagnosing and resolving common application problems and coordinating with higher support tiers when necessary.

  • Provide

    Level 1 Email Support

    , including troubleshooting email access, configuration, and connectivity issues.

  • Provide

    Remote Technical Assistance to users through approved remote support tools.

  • Perform overall ticket management

    , including ticket logging, categorization, prioritization, monitoring, escalation, and closure.

  • Ensure compliance with IT policies, procedures, and service management standards.

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