Spanish-Speaking Personal Injury Legal Assistant / Case Manager

How To Apply:

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Rate: $9/hr, and earn up to PHP 90,000+/month

Schedule: Monday - Friday: 9:00 am – 6:00 pm PST with 1-hr lunch break

Spanish-Speaking Personal Injury Legal Assistant / Case Manager (Work from Home)

This is a core case-management role at a California personal injury firm, owning the operational side of cases from signed intake through settlement — keeping clients engaged, treatment progressing, records organized, and files settlement-ready. Bilingual English/Spanish is mandatory.

The role executes within the firm’s systems and does not make legal arguments, evaluate liability, negotiate settlements, or draft formal demands.

Must have Qualifications:

  • Fluent spoken and written English and Spanish (mandatory)
  • Prior experience at a U.S. personal injury law firm
  • Experience with auto, rideshare, pedestrian, motorcycle, truck, slip-and-fall, or wrongful- death files
  • Strong understanding of the PI case lifecycle from intake through settlement
  • Experience requesting medical records, bills, lien balances, police reports, and insurance information
  • Strong phone skills with clients, providers, carriers, and records departments
  • Excellent organization, follow-through, task management, and documentation habits
  • Comfortable working independently and owning assigned files
  • Professional written grammar in English and Spanish
  • Available during Pacific Time business hours
  • Comfortable with Outlook, Excel, Word, cloud storage, Adobe, e-signatures, and VOIP phone systems
Nice-to-have Qualifications:
  • Filevine experience (strongly preferred)
  • RingCentral, Microsoft 365, OneDrive/SharePoint, DocuSign, Adobe Acrobat, or similar systems
  • Experience working with lien-based medical providers
  • California PI matters: Medi-Cal, Medicare, Kaiser, health insurance, medical liens, and UM/UIM claims
  • Preparing demand-support materials, settlement breakdowns, lien-reduction support, and closing packages
  • High-volume firm experience where speed and follow-up matter
Key Responsibilities:
  • Intake & onboarding: Follow up with leads and signed clients by phone, text, email, and WhatsApp; conduct/assist Spanish-language intake; collect case info and documents; open and organize files immediately; send welcome messages and next steps.
  • Treatment coordination: Help schedule chiropractic, PT, pain management, imaging, and orthopedic appointments; follow up so clients keep treating; maintain treatment timelines; obtain provider updates; flag treatment gaps or noncompliance early.
  • Case management: Request police reports and evidence; send letters of representation; confirm claim, adjuster, policy, coverage, and liability info; request records, billing, liens, and balances; track deadlines and tasks; keep Filevine fully updated; prepare case summaries and settlement packages; assist with releases, disbursement, lien payoff, and file closing.
  • Client communication: Be a reliable contact for English- and Spanish-speaking clients; explain updates in plain language without legal advice; keep clients responsive and treating; handle difficult clients professionally; communicate with urgency.
Pay: Php549.85 per hour

Work Location: Remote

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