Specialty Care Patient Engagement Team Lead

Job Description:

  • Lead the Patient Engagement Enablement Team and report to the Specialty Care Patient Solutions Strategy and Enablement Lead
  • Translate Patient Engagement strategy and priorities into clear direction for the Enablement Team
  • Build, lead, and develop a high-performing enablement organization
  • Oversee tools, content, training, and technology for Patient Engagement field teams
  • Support communication strategy and change management for major initiatives and organizational shifts
  • Oversee GTM Excellence strategy and execution, including MLR/RC cycles, targeting, territory models, and program governance
  • Align GTM Excellence strategy and tactics with each program’s lifecycle stage
  • Ensure Go-To-Market efforts, deliverables, and tactics launch on time
  • Guide digital capabilities and AI strategy roadmaps
  • Oversee digital solutions including Polaris, Pharmlogic dashboards, and field- and patient-facing tools
  • Lead cross-functional engagement on AI strategy and prioritize AI roadmaps
  • Champion data and analytics discipline and coach the team on data-driven insights
  • Ensure consistent KPIs, dashboards, and performance reporting across Patient Engagement programs
  • Review analyses and insights before strategic decisions
  • Deliver reporting and actionable insights to Patient Engagement and Patient Solutions leadership
  • Lead cross-functional initiatives to advance productivity, efficiency, and results
  • Break down silos and create a connected, patient-centric operating model
  • Prioritize continuous improvement projects, processes, and resources
  • Partner with GCET to ensure training is fit for purpose and maintain training roadmaps

Requirements:

  • 8+ years of combined pharmaceutical or biotech experience spanning Patient Engagement, enablement/operations, patient or consumer marketing, and field enablement
  • Previous people leadership experience, with a track record of leading a high-performing organization
  • Track record of leading enablement functions that build capabilities driving field and program execution
  • Experience building launch plans and powering successful product and/or team launches from planning through execution
  • Experience leading in matrix organizations, including leading without authority, and ability to manage direct and indirect reports
  • Strong data, analytics, and reporting acumen
  • Experience shaping or deploying AI-enabled tools or digital capabilities in a commercial or patient engagement context
  • Ability to influence key stakeholders internally and externally
  • Effective planning, prioritization, and organizational project skills
  • Strong project management skills and ability to deliver multiple short- and long-term projects simultaneously
  • Strong interpersonal, written, and verbal communication skills
  • Experience supporting leaders with communication strategy and change management for large-scale initiatives
  • Strong executive presence and presentation skills
  • Good judgment and high ethics
  • Advanced degree preferred
  • Candidates must be authorized to be employed in the U.S. by any employer
  • Permanent work authorization in the United States is required
  • U.S. work visa sponsorship is not available now or in the future

Benefits:

  • 401(k) plan with Pfizer Matching Contributions
  • Additional Pfizer Retirement Savings Contribution
  • Paid vacation, holiday and personal days
  • Paid caregiver/parental and medical leave
  • Medical, prescription drug, dental and vision coverage
  • Bonus target of 22.5% of base salary through Pfizer’s Global Performance Plan
  • Eligibility to participate in Pfizer’s share based long term incentive program
  • Relocation assistance may be available based on business needs and/or eligibility
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