Start this August! Premium Customer Service account - Makati

About the role

This is an exciting opportunity to join the dynamic team at ALORICA TELESERVICES, INC.', a leading provider of customer service solutions. As a Telco Customer Service Representative, you will be responsible for delivering exceptional customer service to clients in the telecommunications industry. This is a full-time role based in Makati City Metro Manila.


What you'll be doing

  • Handling inbound customer inquiries via phone and digital channels

  • Providing technical support and troubleshooting for customer issues

  • Educating customers on product features and services

  • Processing customer orders, requests, and complaints in a timely manner

  • Escalating complex issues to the appropriate teams for resolution

  • Maintaining accurate records and updating customer information in the system

  • Adhering to quality standards and key performance indicators


What we're looking for

  • Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)

  • BPO experience is a plus

  • Strong customer service orientation with the ability to provide exceptional, empathetic support

  • Proficient in English, both written and verbal communication

  • Familiarity with telecommunications products and services

  • Comfortable working in a fast-paced, target-driven environment

  • Excellent problem-solving and critical thinking skills

  • Ability to work collaboratively in a team


What we offer

At Alorica Teleservices, Inc., we value our employees and strive to provide a rewarding and supportive work environment. 

Some of the benefits you can enjoy include:

  • Competitive salary and performance-based incentives

  • Opportunities for career growth and development

  • HMO benefits

  • Paid time off and holidays

  • Team-building activities and social events

  • 20% Night Differential


About us

ALORICA TELESERVICES, INC.' is a leading provider of customer service solutions, serving a diverse range of industries. With a focus on innovation and excellence, we have established a strong reputation for delivering exceptional customer experiences. Our team of dedicated professionals is passionate about making a difference and contributing to the success of our clients.

Apply now to become a Telco Customer Service Representative at ALORICA TELESERVICES, INC.'!


Office Address:

2310 MJ PLAZA, Chino roces extension. Makati City (Near MRT Magallanes station)

Days: Mondays to Fridays

Hiring hours: 10:00 am to 5:00 pm

Note: Bring a valid I.D

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