Student Success Associate

Job Summary The role provides post-application and pre-departure support to New Zealand-bound students. This role is responsible for monitoring client milestones, coordinating documentation and communications, conducting pre-departure sessions, maintaining accurate records, and ensuring a seamless client journey from Approval in Principle (AIP) to visa release and departure.

Key Responsibilities

  • Conduct mock immigration interview sessions and pre-departure orientations

  • Coordinate with internal teams regarding tuition receipt issuance, student visa releases, and other client milestones.

  • Maintain and update master tracking reports and client status dashboards.

  • Prepare weekly reports and assist in updating operational trackers and huddle presentations.

  • Coordinate with the ESS New Zealand Team and other internal stakeholders to ensure timely completion of client requirements.

  • Perform other administrative and operational tasks related to student support and client servicing as assigned.

Qualifications

  • Bachelor's degree in Business Administration, Education, Hospitality Management, Communications, or any related field.

  • At least 1 year of experience in customer service, education consultancy, client support, or an administrative role is preferred.

  • Excellent verbal and written communication skills.

  • Strong organizational skills with keen attention to detail.

  • Comfortable facilitating orientations, presentations, or client briefings.

  • Proficient in Microsoft Office and Google Workspace applications.

  • Able to manage multiple client cases while meeting deadlines.

  • Customer-focused, proactive, and capable of working collaboratively with cross-functional teams.

Pay: Php20,000.00 - Php25,000.00 per month

Benefits

  • Company Christmas gift

  • Company events

  • Health insurance

  • Opportunities for promotion

  • Promotion to permanent employee

  • Work from home

Work Location: Hybrid remote in Makati City

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