Technical Claims Support
ClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making coverage decisions and issuing payments
We’ve secured multi-million dollar funding and are backed by top investors, including Y Combinator, with a strong pipeline of customers that features some of the largest insurance companies in the world
What we are looking for:
We are seeking a dynamic individual to provide a variety of technical support to our Claims Operation, which is at the heart of our business. The ideal candidate will have a breadth of claims experience across fraud, complaints and quality assurance (including payment controls). The candidate will require experience in at least one of these lines of business: Pet, Travel, Property, Warranty.
Key Responsibilities:
- Review and authorisation of claim payments raised by claim handlers, ensuring robust financial controls
- Quality assurance feedback and coaching delivery to claim handlers
- Investigation and management of potentially fraudulent claims, ensuring fraud identification and indemnity control
- Investigation and management of escalated complaints from the claims operation, including issuance of final response letters
- Responding accurately to technical referrals from claims handlers
- Support the onboarding of new products/partners, through detailed policy wording review, claims handling process definitions and system implementation
- Provide continuous process improvement reviews and support
Skills and Experience required:
- Minimum of 5 years experience in insurance claims
- Prior experience with at least one of these lines of business: Pet, Travel, Property, Warranty
- Experience of investigating and managing potentially fraudulent claims
- Experience investigating and managing complaints
- Experience in quality assurance of claims, including payment controls
- Strong verbal and written communication skills
- A passion for delivering 5-star customer service
- A team player, always willing to support colleagues for the benefit of the customer and business
- Strong attention to detail
- Desire to learn new products and skills - we are always learning!
