Travel Consultant (Sabre GDS & Tramada)

Job Summary

Our client is seeking an experienced Travel Consultant with strong expertise in both leisure and corporate travel. This is a client-facing role ideal for someone who thrives in a fast-paced environment, delivers exceptional customer service, and confidently manages the complete travel booking process from initial enquiry through to ticketing and post-travel support.

The successful candidate will have extensive experience using Sabre GDS, excellent airfare knowledge, and the ability to build long-term client relationships while identifying opportunities to upsell and cross-sell travel products and services. This role requires strong attention to detail, excellent communication skills, and a genuine passion for delivering outstanding travel experiences.

Key Responsibilities

Client Relationship Management

  • Build and maintain strong relationships with leisure and corporate clients.
  • Provide tailored travel recommendations based on each client's needs, preferences, and budget.
  • Deliver exceptional customer service via phone, email, and other communication channels.
  • Proactively follow up with clients before, during, and after travel to ensure a seamless experience and encourage repeat business.
Sales & Booking Management
  • Manage travel enquiries from initial consultation through to confirmed bookings.
  • Prepare accurate, competitive, and customized travel quotations.
  • Coordinate complete travel itineraries, including flights, accommodation, tours, cruises, car hire, travel insurance, and other travel services.
  • Manage booking amendments, cancellations, exchanges, refunds, and reissues efficiently.
  • Identify opportunities to upsell and cross-sell additional travel products and services.
  • Meet individual and team sales targets while maintaining exceptional service standards.
Airfare & Ticketing
  • Search, price, book, and issue domestic and international airfares using Sabre GDS.
  • Apply strong knowledge of fare rules, ticketing deadlines, exchanges, and refund procedures.
  • Recommend the most suitable routing and fare options based on client requirements.
Groups & Corporate Travel
  • Coordinate group, conference, and corporate travel arrangements from enquiry through completion.
  • Negotiate hotel rates and supplier agreements to secure the best value for clients.
  • Liaise with travel suppliers to ensure seamless service delivery.
Systems & Administration
  • Utilize Sabre GDS, Tramada, and supplier booking platforms efficiently.
  • Maintain accurate client records, booking notes, and travel documentation.
  • Ensure booking files are complete, accurate, and compliant with company procedures.
Product & Industry Knowledge
  • Stay current with destinations, airlines, hotels, cruises, tours, and industry developments.
  • Promote preferred suppliers, special offers, and exclusive travel products where appropriate.
  • Participate in ongoing learning to maintain strong product and destination knowledge.

Part-time role: 3 hours per day (15 hours per week)

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