Urgent Hiring | Permanent WFH | Client Experience Specialist (Escalations)

Client Experience Specialist – Turn Escalations into Loyalty & Growth

đź“Ť 100% Remote | Full-Time

At Doneverse (formerly Outsourced Doers), we don’t just “manage clients.” We obsess over them.

We turn complaints into opportunities, challenges into wins, and feedback into fuel for innovation.

We’re looking for a Client Experience Specialist who can transform client interactions into powerful retention and referral engines while leading a high-performing team. If you’re the kind of person who thrives under pressure, loves solving tough problems, and gets a thrill out of exceeding expectations—this role is for you.

What You’ll Own:

  • Escalation Resolution (60%) – Be the go-to problem-solver. Tackle escalations fast, resolve with flair, and leave clients saying “wow.”
  • Team Leadership (10%) – Lead, coach, and elevate a team of Client Experience Specialists to hit KPIs, SLAs, and NPS goals.
  • Process Innovation (20%) – Spot gaps, fix inefficiencies, and create client journeys so smooth they feel like magic.
  • Automation & Efficiency (5%) – Streamline and delegate—make things smarter, faster, better.
  • NPS Management (5%) – Track, analyze, and level up our Net Promoter Score to hit 50+ and beyond.
What We’re Looking For:
  • 5+ years in client-facing or client experience leadership roles.
  • Proven record of resolving escalations and keeping clients loyal.
  • Strong background in team leadership (remote team experience = big plus).
  • Tech confidence: CRM platforms, Slack, Asana, Zoom, Google Suite.
  • High EQ + problem-solving mindset + resilience under pressure.
  • A mix of strategy + empathy + grit.
What You’ll Bring:
  • You don’t just manage complaints—you turn them into retention strategies.
  • You thrive in fast-paced, high-stakes environments.
  • You’re obsessed with metrics (NPS, churn, retention) and know how to move the needle.
  • You can lead a team while rolling up your sleeves to handle escalations yourself.
  • You’re not afraid to challenge the norm and drive process improvements that stick.
Why Join Us?
  • Be part of a fast-growing global company trusted by entrepreneurs worldwide.
  • Lead a team that’s driven, sharp, and client-obsessed.
  • 100% Remote—work anywhere, thrive everywhere.
  • Growth-focused culture—your ideas won’t just be heard, they’ll be implemented.
If you’re ready to lead with grit, innovate with purpose, and turn client experience into a competitive edge, apply now.
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...