Vascular Access Dispatcher
Job Description:
- Interact with and assist the mobile vascular technology team
- Relay case information to mobile Vascular Nurses in the field
- Work with representatives at regional accounts
- Dispatch cases to the technology team and provide customer service to accounts
- Assist and direct field nurses so studies are completed in a timely manner
- Handle approximately 90–130 calls per day
- Assign nurses to the appropriate areas and facilities according to the schedule
- Page nurses for STAT, ASAP, and PRIORITY homes
- Voice-mail nurses regarding 4-hour and 2-hour STAT turnaround times
- Communicate and report problems to the House Supervisor and Field Supervisor
- Inform clients about arrival delays and reading delays
- Assist nurses with directions, case types, and client information
- Cross-train into the Customer Service role
- Answer phones within three rings
- Assist with overflow client orders
- Assign STAT cases within 10 minutes and regular calls within 15 minutes of appearing on screen
- Persistently dispatch all calls to technicians by paging twice
- Monitor activity in other dispatch areas while focusing on the assigned area
Requirements:
- Must reside within 50 miles of the Columbus, OH office at 2550 Corporate Exchange Drive, 43231
- Ability to work independently and with a team
- Strong customer service skills
- Solid verbal, written, and listening communication skills
- Solid problem-solving and decision-making ability
- Good organizational skills
- Ability to execute and prioritize multiple tasks
- Professional demeanor and appearance
- Must be flexible and adaptable to change
- Ability to build relationships and motivate others
- Knowledge of customer service strategies
- Solid analytical skills
- Ability to work independently in a high-volume environment
- Knowledge of medical terminology is a plus but not required
- High school diploma or GED, or one year of related experience and/or training, or equivalent combination of education and experience
Benefits:
