About Us

Welcome to REassist Virtual Assistant Services, the premier powerhouse of Real Estate Virtual Assistant services! We are a dynamic, fast-growing tribe on a mission to revolutionize how our clients in Australia and New Zealand thrive. We aren’t your typical BPO; we’re a tight-knit collective of high-performers who actually enjoy Mondays.

The Role

As our Team Captain, you will be responsible for the day-to-day management, performance, and discipline of assigned Virtual Assistants (VAs). This is a hands-on leadership role heavily focused on execution, accountability, and people management, ensuring consistent delivery of client outcomes and strong team engagement aligned with Reassist values.

Key Responsibilities

Team Performance & Daily Management

• Lead Daily Operations: Drive daily VA management, task delivery monitoring, productivity tracking, and attendance monitoring.
• Performance Standards: Ensure VAs meet all productivity targets, quality standards, and client-specific requirements with minimal rework.
• Productivity Control: Actively track team performance via EMP Monitor, reviewing activity levels, idle time, work patterns, and addressing underperformance.
• Processes & Documentation: Maintain up-to-date task process documentation and ensure systems accurately reflect team assignments

People Management, Coaching & Function Ownership

• Lead Development: Conduct regular 1:1s, coaching sessions, team meetings, and manage VA onboarding/ integration.
• Performance & Probation Reviews: Lead the execution of VA One-on-Ones, training needs identification, skills gap identification, and recognition programs. Support and Escalate performance and probation reviews.
• Culture & Welfare: Lead employee welfare concerns, team engagement activities, grievances, and foster positive team morale.

Attendance, Discipline & Compliance

• Discipline Management: Lead behavioral compliance, coaching logs, incident documentation, and initial factfinding for disciplinary matters or NTE/IR processes.
• Leave & Exit Administration: Lead leave administration and support exit interviews, ensuring prompt communication of non-attendance to clients.
• Compliance: Ensure strict team adherence to company policies, reporting standards, and Password Manager management.

Requirements

• Experience: 2+ years of experience in team leadership, people management, or supervisory roles within a BPO/VA environment.
• Education: Bachelor’s degree in Human Resource Management, Psychology, Business Administration, or a related field. Equivalent leadership experience in a high-volume BPO/VA environment will also be highly prioritized.
• Communication: Excellent verbal and written communication skills, with the ability to report effectively to highlevel Australian stakeholders, ER/COO, and clients.
• Technical Skills: Proficient with monitoring software (e.g., EMP Monitor), training portals (EdApp), and database tools (Google Sheets, REPortal).
• Mindset: Execution-focused, proactive, solution-oriented, with a strong commitment to accountability and employee retention.

This Role is NOT For You if:

• You are looking for a Work From Home opportunity.
• You prefer purely high-level administrative tasks without hands-on people management and daily execution tracking.
• You are uncomfortable managing performance discipline, behavioral compliance, or conducting coaching sessions.

Why Join the REassist Tribe? We aren't your typical BPO. We’re a tight-knit collective of high-performers who actually enjoy Mondays. As our Team Captain, you aren’t just "hiring" you’re the gatekeeper of our culture and the architect of our growth.

• No Soggy Pizza: We believe in excellence, not mediocrity. We don’t settle for "good enough" in our processes or our people. You’ll have the autonomy to keep things crisp, fresh, and high-quality.
• The Win-Win-Win: We only move forward if it’s a win for our clients, a win for our VAs, and a win for the company. You’ll be at the heart of making those connections happen.
• Radical Care: We look out for our own. From professional development to genuine personal support, you’re joining a leadership team that actually has your back.
• Tribe & Fun: Work shouldn't feel like a chore. We celebrate the big wins, laugh through the challenges, and maintain a "Tribe" mentality where no one is left behind.

Ready to help us build a better workplace? Apply now! TIP: In your cover letter, tell us your favorite pizza topping so we know you aren't bringing any soggy energy to the team.

Pay: Php25,000.00 - Php35,000.00 per month

Benefits

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Baguio, Benguet: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Team Management: 3 years (Preferred)
• Virtual Assistant\BPO: 3 years (Preferred)

Language:

• english to a high level (Preferred)

Work Location: In person