Location United Kingdom London

Working Location Category Placed

About Us Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role We are seeking a highly organised, customer-focused, and proactive Workplace Host to join our team. This role is a front-of-house and administrative position, acting as the first point of contact for all visitors, clients, and internal stakeholders within a creative education studio environment.

You will play a key role in delivering a seamless and professional experience, managing bookings, handling enquiries, and supporting the day-to-day coordination of courses, models, and studio activities.

Purpose Of The Role Will Include

• Deliver a professional and welcoming front-of-house experience.
• Act as the central point of contact for enquiries, bookings, and operational support.
• Manage course administration, studio bookings, and customer interactions.
• Support the smooth day-to-day running of studio.

Key Responsibilities Front of House, Reception & Studio Coordination

• Welcome all visitors and clients, ensuring a professional and positive experience, and manage the sign-in process for all studio visitors.
• Answer incoming phone calls and provide accurate information in person, via phone, and email.
• Manage building access, including QR codes and security lists for courses, models, events, and meetings.
• Coordinate theatre and studio bookings for events and meetings.
• Take in-studio payments and maintain accurate records.
• Ensure the smooth day-to-day running of reception and support studio activity.

Inbox Management, Bookings & Course Administration

• Manage inboxes, responding to a high volume of internal and external enquiries.
• Act as first point of contact for general customer enquiries, educator requests, and account manager requests (course amendments, cancellations, bookings, updates, MEFs).
• Manage course and package bookings (digital and studio-based).
• Handle course cancellations and rescheduling, including contacting customers, updating booking systems, adjusting capacities, and adding new dates where required.
• Maintain accurate attendance records for all courses and ensure data is kept up to date.
• Prepare, generate, and distribute course certificates in a timely and accurate manner.
• Set up new customer seminar accounts.

Models & Course Support

• Coordinate and source models for courses, events, gain days, and content requirements.
• Manage model skin tests, including booking appointments and maintaining the appointment tracker.
• Manage the model database application, ensuring accurate records are kept.
• Work with the Client Coordinator to track participant education journey and support communications.

About You The ideal candidate will have:

• Experience in an administrative or similar role/environment.
• A customer-focused approach.
• Excellent relationship-building skills.
• Strong communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficiency in Microsoft Office and scheduling tools.
• A proactive and service-minded attitude.
• Ability to work independently and as part of a team.
• A passion for learning and supporting others.
• A flexible, solutions-oriented approach.

Diversity Statement **We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact** macro.careers@macro-group.com to speak to a member of our team.