[Remote] Sr. Solutions Architect, ServiceNow Job Details | McDonald's Corporation

Note: The job is a remote job and is open to candidates in USA. McDonald’s is a global omni-channel restaurant brand using technology innovation to enhance customer and business experiences. The Sr. Solutions Architect, ServiceNow will design scalable ServiceNow solutions focused on core IT modules, AI capabilities, and Employee Workflows, while guiding implementation, governance, integrations, and technical excellence.


Responsibilities

  • Design End-to-End Solutions: Architect comprehensive solutions on the ServiceNow platform that meet business requirements, focusing primarily on ITSM, ITOM, HAM, SAM, and APM
  • Drive AI Integration: Lead the architectural design for integrating AI capabilities, including Now Assist and our custom virtual assistant Otto, to enhance user experience and automate processes
  • Champion Employee Workflows: Design and guide the implementation of scalable Employee Workflows to streamline services for HR, Workplace Services, and employee onboarding
  • Ensure Technical Excellence: Maintain a high standard of technical quality by reviewing solution designs and providing mentorship to development teams on best practices
  • Collaborate with Stakeholders: Partner with product managers, business analysts, and technical teams to translate requirements into robust and scalable technical designs
  • Govern Platform Integrity: Ensure that all new solutions are designed in alignment with our 'Golden Instance' principles and platform governance standards
  • Optimize Integration Pathing: Architect robust integrations utilizing IntegrationHub and secure REST/SOAP APIs to connect ServiceNow with external corporate platforms
  • Document Solutions Architecture: Formulate and maintain detailed technical design documentation, architecture maps, and integration schemas

Benefits

  • Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
  • Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
  • This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
  • Remote role

Company Overview

  • McDonald's is a global foodservice retailer generating revenue through company-owned restaurants, franchise royalties, and licensing pacts. It was founded in 1955, and is headquartered in Oak Brook, Illinois, USA, with a workforce of 10001+ employees. Its website is

    • Company H1B Sponsorship

  • McDonald's has a track record of offering H1B sponsorships, with 31 in 2026, 61 in 2025, 77 in 2024, 37 in 2023, 31 in 2022, 60 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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