Area Manager II - Tracy, CA (Fulfillment & Operations)

Job ID: 3200970 | Amazon.com Services LLC

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Job Responsibilities

  • Support, mentor, and motivate your hourly workforce.
  • Manage safety, quality, productivity, and customer delivery promises.
  • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
  • Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
  • Stand/walk for up to 12 hours during shifts.
  • Work in an environment where the noise level varies and can be loud.
  • Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).
  • Continuously climb and descend stairs (applies to sites with stairs).

Basic Qualifications

  • 2+ years of employee and performance management experience.
  • Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Preferred Qualifications

  • 1+ years of performance metrics, process improvement or lean techniques experience.
  • Experience managing a team of 20+ employees.
  • Experience with process improvements (Lean process, Kaizen, and/or Six Sigma).
  • Excellent customer service, communication, and interpersonal skills.
  • A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
  • Industry experience in retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Your package will include sign-on payments and restricted stock units (RSUs). Learn more about our benefits at https://amazon.jobs/en/benefits.

Equal Opportunity Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

USA, CA, Tracy - 72,500.00 - 90,900.00 USD annually

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